Return & Exchange Policy
*Last Updated: September 3, 2026*
At *JW Leather Online LLC*, we take pride in providing high-quality men's and women's leather jackets. Each order is carefully prepared and inspected before shipment.
Please read the following Return & Exchange Policy carefully before placing your order.
1. Returns
We do not accept returns due to customer preference, incorrect size selection, change of mind, or any other reason caused by the customer.
Customers are responsible for selecting the correct size before placing an order. A detailed *Size Chart* is provided on the product page to help customers select the appropriate size.
Please carefully review the size chart and product measurements before ordering.
Once an order has been delivered, returns are not accepted simply because the customer selected the wrong size or changed their mind.
2. Size Exchange
If the jacket does not fit and you need a different size, you may request a *size exchange within 3 calendar days of delivery*.
The following conditions apply:
* The exchange request must be submitted within *3 days of delivery*.
* The jacket must be *unused, unworn, unwashed, and in its original condition*.
* The jacket must not have any stains, damage, odors, alterations, or signs of use.
* All original tags and packaging should be retained where applicable.
* The requested replacement size must be available.
* *All shipping costs related to a size exchange are the customer's responsibility.*
Because a size chart is provided on every applicable product listing, customers are strongly encouraged to carefully check their measurements before placing an order.
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3. Customer-Selected Wrong Size
If you select the wrong size despite the size chart being available on the product page, this is considered a *customer-related sizing issue*.
In such cases:
JW Leather Online will not be responsible for the shipping costs associated with the exchange.
The customer must pay the applicable shipping costs for sending the item back and receiving the replacement item.
4. Exchange Request Deadline
All size exchange requests must be submitted *within 3 calendar days after the package is delivered*.
After the 3-day period has passed:
*No return or exchange will be accepted.*
Requests submitted after the 3-day deadline are not eligible for an exchange, regardless of the reason for the request.
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5. Damaged or Incorrect Item
If you receive an item that is:
* Damaged before delivery
* Defective due to a manufacturing issue
* Significantly different from the product you ordered
please contact us *within 3 calendar days of delivery*.
Please provide:
* Your order number
* A clear description of the issue
* Clear photos of the item
* Photos of the packaging, if applicable
We will review the issue and determine whether the item qualifies for a replacement or another appropriate resolution.
This section applies only to genuine product defects, damage, or fulfillment errors and does not apply to normal wear and tear, misuse, accidental damage, or customer-selected sizing issues.
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6. Items That Cannot Be Exchanged
An item will not be eligible for exchange if it has:
* Been worn
* Been washed or cleaned
* Been altered or modified
* Been damaged after delivery
* Stains, odors, pet hair, or other signs of use
* Missing tags or accessories, where applicable
* Damage caused by improper care or handling
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7. How to Request an Exchange
To request a size exchange, contact our customer support team within *3 calendar days of delivery*.
Please include:
*Order Number:*
*Customer Name:*
*Current Size:*
*Requested Size:*
*Reason for Exchange:*
*Photos, if required*
Do not ship an item back to us before receiving instructions from our customer service team.
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8. Shipping Costs for Exchanges
When an exchange is requested because of:
* Incorrect size selected by the customer
* Customer measurement error
* Customer preference
* Change of mind
*the customer is responsible for all applicable shipping costs.*
JW Leather Online does not cover shipping costs for customer-related size exchanges.
If the exchange is approved because JW Leather Online sent an incorrect item or the product has a confirmed manufacturing defect, we will review the situation and determine the appropriate shipping arrangement.
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9. Custom or Personalized Orders
Custom-made, personalized, or specially modified products may not be eligible for return or exchange unless the item is defective or we made an error in fulfilling the order.
If you are unsure whether your order qualifies, please contact us before placing your order.
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10. Refunds
Because our products are leather garments and sizing information is provided before purchase, *we generally do not offer refunds for customer-related issues*, including:
* Wrong size selected
* Change of mind
* Customer preference
* Failure to review the size chart
* Minor differences in appearance that are inherent to genuine leather
Any refund issued due to a confirmed defect, fulfillment error, or other legally required circumstance will be handled according to applicable law.
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11. Genuine Leather Variations
Our jackets are made from genuine leather. Natural leather may contain variations in:
* Texture
* Grain
* Color
* Wrinkles
* Small natural marks
These characteristics are normal and are not considered defects.
Slight differences between product photos and the actual item may also occur due to lighting, photography, screen settings, and the natural characteristics of leather.
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12. Important Notice About the 3-Day Policy
*Please inspect your package and product as soon as it is delivered.*
If you believe there is a problem with your order, contact us within *3 calendar days of delivery*.
After 3 calendar days:
*No return or exchange will be accepted, except where otherwise required by applicable law.*
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13. Policy Changes
JW Leather Online LLC reserves the right to update or modify this Return & Exchange Policy at any time.
Any changes will be posted on this page with an updated "Last Updated" date.
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14. Contact Us
If you have questions about this Return & Exchange Policy or need to request an eligible exchange, please contact us:
*JW Leather Online LLC*
*Website:* jwleatheronline.com
*Email:* support@jwleatheronline.com
Please include your order number in your message so we can assist you more efficiently.
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Customer Acknowledgment
By placing an order with *JW Leather Online*, you acknowledge that you have reviewed the product information and available size chart and agree to the terms of this Return & Exchange Policy.
*Size Chart:* Please carefully check the measurements provided on the product page before placing your order.