Exchange Policy

At JW Leather Online, customer satisfaction is our highest priority.
If you receive a product that doesn’t meet your expectations — whether due to size, color, or an incorrect item — we provide a simple and transparent exchange process.
Please read the details below carefully to understand our exchange rules, conditions, and procedure.

When You Can Request an Exchange

You can request an exchange if:

• The product you received is a different size or color than ordered.
  

• You have received a different product than what you selected.
  

• The item is defective or damaged on arrival.
  

If you wish to keep a defective product instead of returning it, JW Leather Online may offer a special discount on your next order.

Time Limit:
You must email your exchange request within 1 day of receiving your order at
exchange@jwleatheronline.com

How the Exchange Process Works

1. Send a Request:
   Email us at exchange@jwleatheronline.com explaining the reason for the exchange.
   

2. Approval:
   Our customer support team will review your request and respond within 24 hours.
   

3. Return the Product:
   Once approved, return the product to our provided warehouse address using a trackable courier service.
   

• Include your order number and tracking ID in your email.
  

4. Inspection:
    Our inspection team will verify the returned item.
   

5. Exchange Dispatch:
   If approved, we’ll ship your replacement within 15 working days of receiving your parcel.
   

Exchange Terms & Conditions

Please review the following points carefully before sending your item back:

• The product must be returned in its original condition, with all tags, labels, and packaging intact.
  

• Any product that appears used, altered, or damaged by the customer will not qualify for exchange.
  

• Exchanges are only accepted for valid reasons (size, color, or wrong product).
  

• Customers are responsible for return shipping costs when sending items back.
  

• Items must be returned to the same warehouse from which they were originally shipped.
  

• Use a trackable courier service and share the tracking details with our support team.
  

• Exchanges are not completely free — customers must pay any customs duties or shipping charges associated with the exchange.
  

• Custom-made or personalized jackets are not eligible for exchange.
  

• If you decide to keep your original product after qualifying for an exchange, JW Leather Online will issue a 30–40% discount coupon for your next purchase.
  

Need Help?

If you haven’t received a confirmation email or update regarding your exchange, please reach out again at exchange@jwleatheronline.com.
Our support representatives respond within 24 hours and are always ready to help you.

Additional Information

We recommend reviewing our Return & Refund Policy, Shipping Policy, and Order Cancellation Policy before proceeding with an exchange.
This ensures you are fully aware of your rights and our procedures.